Privacy Policy
Privacy Policy
Effective Date: 29/08/2025
At HelpUrBuddy Foundation, we deeply respect your right to privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines in detail how we collect, use, store, and safeguard your data when you visit our website, donate to our initiatives, or otherwise engage with our services.
By accessing our website helpurbuddy.org or contributing to our campaigns, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information to provide better services and to ensure a secure and personalized experience for you.
a) Personal Identification Information
When you voluntarily interact with us (for example, by donating, subscribing, or filling out a form), we may collect:
Full name
Email address
Mobile number
Billing address or postal address
Payment details (only through secure payment gateways; we never store your card or bank details)
Donation history and preferences
b) Non-Personal Information
This includes details that do not personally identify you but help us understand visitor behavior:
IP address
Browser type and version
Device information (desktop, mobile, tablet)
Pages visited, time spent on pages, and navigation patterns
Referring websites or search engines used to reach our site
c) Cookies and Tracking Technologies
Cookies are small files stored on your device to make your experience smoother. We use:
Essential cookies to ensure donations and core features work
Analytics cookies (e.g., Google Analytics) to understand user behavior
Functional cookies to remember your settings and preferences
You can manage or disable cookies in your browser settings, though some parts of the site may not function properly without them.
2. How We Use the Information
We use the data we collect to:
Process donations and issue receipts immediately
Communicate impact updates, newsletters, or appeals for support
Share personalized reports, photos, and videos of the beneficiaries you helped
Improve the design, security, and performance of our website
Conduct audits, record-keeping, and legal compliance checks
Detect, prevent, and investigate fraudulent or unauthorized activities
Respond to your queries, concerns, or support requests
3. Sharing and Disclosure of Information
We respect your privacy and never sell, rent, or trade your personal data. Your information may be shared only under these circumstances:
With Service Providers: Such as payment processors, IT support, or email delivery services, who are contractually obligated to protect your data.
For Legal Reasons: If required by law, regulation, or valid legal request from authorities.
With Your Consent: For example, if you allow us to feature your testimonial, name, or story on our website or social media.
Organizational Changes: In the unlikely event of a merger, restructuring, or transfer of activities, your data will remain protected under this policy.
4. Data Retention
We retain your data only as long as it serves the purpose for which it was collected:
Donation records are maintained for accounting and legal compliance.
Contact details are stored for as long as you wish to receive updates.
Usage data (like analytics) is generally kept for shorter periods.
When data is no longer needed, we securely delete, anonymize, or archive it.
5. Data Security
We implement strong administrative, technical, and physical safeguards to protect your personal data against loss, misuse, unauthorized access, alteration, or destruction.
Examples include:
SSL encryption on our website
Secure payment gateways (such as Razorpay, PayU, etc.)
Restricted access to donor data by authorized staff only
Regular monitoring and security checks
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
As a supporter of HelpUrBuddy Foundation, you have the right to:
Request access to the personal data we hold about you
Ask for correction of any inaccuracies in your information
Request deletion of your personal information (except where legally required to retain it)
Opt out of receiving emails, newsletters, or promotional messages
Withdraw consent for us to use your information, wherever applicable
To exercise these rights, please contact us using the details provided below.
7. Third-Party Links
Our website may link to other websites such as social media pages, fundraising platforms, or partner organizations. Please note that we are not responsible for the privacy policies or practices of these third-party sites. We encourage you to review their policies before sharing any personal information.
8. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in law, technology, or our operational practices. Any updates will be posted on this page with a new “Last Updated” date. If the changes are significant, we may also notify you by email or through a prominent notice on our homepage.
9. Contact Us
For questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
HelpUrBuddy Foundation
📍 Main Gate, Durgapur, West Bengal, 713203, India
📞 +91 70472 47316
📧 helpurbuddy@gmail.com